Shipping policy

WHERE WE SHIP

Available shipping destinations are shown at checkout. If a destination cannot be selected, we are not currently able to ship there.

PROCESSING

Orders are generally processed within one to three business days, excluding weekends and public holidays. Processing may take longer during promotions, holidays, address verification, or unusually high order volume.

DELIVERY ESTIMATES

Available shipping methods and estimated delivery windows are displayed at checkout or in the shipping confirmation. Delivery times are estimates, not guarantees, and begin after processing. Carrier delays, customs processing, weather, service interruptions, and other events outside our reasonable control may affect delivery.

FREE U.S. SHIPPING

Free standard U.S. shipping is available on qualifying orders with a merchandise subtotal of $35 or more after discounts and before taxes and shipping charges. If an offer changes, the terms shown at checkout control.

TRACKING

When tracking is available, it will be sent to the email address used at checkout. Tracking may take up to 48 hours to update after the carrier receives the shipment.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact support@prigled.com immediately if an address needs correction. We cannot guarantee changes after fulfillment begins and are not responsible for delays or loss caused by an incorrect address supplied by the customer.

DUTIES AND TAXES

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility.

DELAYED, LOST, OR DELIVERED-BUT-MISSING PACKAGES

If tracking has not updated for an extended period or a package appears lost, contact support@prigled.com with your order number.

If tracking shows delivered but the package is missing, check the delivery location, household members, neighbors, building staff, and the carrier. If it remains missing, contact us within seven days of the recorded delivery date so we can review the available tracking information and assist with the carrier inquiry.