Returns & Refunds Policy

Last updated: September 4, 2026

We want every PRIGLED order to arrive correctly and in good condition. This policy explains when a return, replacement, or refund may be requested.

30-day return request period

You may request a return within 30 days after the order is delivered. For a preference-based return, the product must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

Because PRIGLED sells ingestible, oral-care, and personal wellness products, opened or used products cannot normally be returned for hygiene and safety reasons. This restriction does not limit remedies for products that arrived damaged, defective, incorrect, incomplete, or materially different from what was ordered, and it does not affect rights that cannot be excluded by law.

Starting a return

Email support@prigled.com before sending anything back. Include your order number, the item involved, and the reason for the request. For a damaged, defective, incorrect, or incomplete order, include clear photographs of the product, packaging, and shipping label.

Returns sent without authorization may not be accepted. If approved, we will provide the required return instructions and the correct return facility address. The return facility may differ by product and must not be assumed to be our registered contact address.

Damaged, defective, incorrect, or incomplete orders

Inspect your order promptly after delivery. Contact us within seven days of delivery if an item is damaged, defective, incorrect, or incomplete. After review, we may provide a replacement, refund, or another appropriate resolution. We will cover reasonable return shipping if we require the verified item to be returned.

Items that cannot normally be returned

• Opened or used ingestible, oral-care, or personal wellness products
• Products damaged through misuse, improper storage, or failure to follow package directions
• Gift cards
• Items clearly marked “final sale,” except where law requires otherwise

Return shipping

Customers are responsible for return shipping costs for preference-based returns. Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise. Use a trackable service and keep proof of shipment; PRIGLED is not responsible for a return lost before it reaches the authorized return facility.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to 10 business days for PRIGLED to process an approved refund. Your bank, card issuer, or payment provider may require additional time to post it. If more than 15 business days have passed since approval, contact support@prigled.com.

Order changes and cancellations

Contact us as soon as possible to request an order change or cancellation. We cannot guarantee a change or cancellation after an order has entered fulfillment or shipped.

Subscription orders

Canceling or changing a subscription stops eligible future renewals but does not automatically cancel an order that has already been charged or entered fulfillment. A delivered subscription order is subject to this return policy. See our Subscription Policy for recurring-order terms.