Refund policy

30-DAY RETURN REQUEST PERIOD

You may request a return within 30 days after your order is delivered. To be eligible, the product must be unused, unopened, and in its original packaging, with proof of purchase.

Because Prigled products are personal wellness items intended for direct application, opened or used products cannot normally be returned for hygiene and safety reasons. This restriction does not affect products that arrived damaged, defective, incorrect, or materially different from what was ordered.

STARTING A RETURN

Email support@prigled.com before sending anything back. Include your order number and the reason for the return. If an item is damaged, defective, or incorrect, include clear photos. Returns sent without prior authorization may not be accepted. If approved, we will provide return instructions and the applicable return address.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect your order after delivery. Contact us within seven days if an item arrives damaged, defective, incorrect, or incomplete. Once verified, we may offer a replacement, refund, or another appropriate resolution.

NON-RETURNABLE ITEMS

Unless required by law, opened or used personal wellness products, products damaged through misuse or improper storage, gift cards, and items marked final sale are not returnable.

RETURN SHIPPING

Customers are responsible for return shipping costs for preference-based returns. If we confirm that an item was damaged, defective, or sent incorrectly, Prigled will cover reasonable return shipping when a return is required. Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

REFUNDS

Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to 10 business days for processing. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, contact support@prigled.com.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible to request a change or cancellation. We cannot guarantee changes or cancellation after an order has entered fulfillment or shipped.